Your feedback is invaluable to helping us improve our service and our product lines. In addition, there are many reasons why you may need or wish to contact us. To make it easier, there are several ways to reach Rio Grande:
Email info@riogrande.com
Our customer service teams will respond to email messages within one business day.
Live Chat with a customer service agent by clicking the "Live Help" button which appears near the search bar on any page.
Address mail to:
Rio Grande
7500 Bluewater Rd. NW
Albuquerque, NM 87121-1962 USA
We have several numbers available for customers, depending on the the need. Domestic and international numbers are outlined below.
DOMESTIC
Call: 800.545.6566—7 a.m. to 6 p.m. Mountain Time, Monday through Friday
Fax: 800.965.2329—anytime
Albuquerque Will Call: 505.839.3300 or visit us 8:30 a.m. to 5:00 p.m. Mountain Time, Monday through Friday. Directions to our Will Call area.
Local Fax: 505.839.3310—anytime
Jewelry Tech Team: 800.545.6566—7 a.m. to 6 p.m. Mountain Time, Monday through Friday (ask for our Jewelry Tech Team)
Gemstones Department: 800.257.7026—8 a.m. to 5:30 p.m. Mountain Time, Monday through Friday (ask for our Gemstones Team)
INTERNATIONAL
Toll-free from United States, Canada, Puerto Rico and U.S. Virgin Islands: 800.253.9738—7 a.m. to 6 p.m. Mountain Time, Monday through Friday
Toll-free from Mexico: 95.800.253.9738—7 a.m. to 6 p.m. Mountain Time, Monday through Friday
Email:intl@riogrande.com
Direct line from all other countries: 505.839.3011—7 a.m. to 6 p.m. Mountain Time, Monday through Friday
Fax: 505.839.3016
Mailing Address: 7500 Bluewater Rd. NW
Albuquerque, NM 87121 USA