Your feedback is invaluable to helping us improve our service and our product lines. In addition, there are many reasons why you may need or wish to contact us. To make it easier, there are several ways to reach Rio Grande:


Email info@riogrande.com

Our customer service teams will respond to email messages within one business day.


Live Chat with a customer service agent by clicking the "Live Help" button which appears near the search bar on any page. 


Address mail to:

Rio Grande

7500 Bluewater Rd. NW

Albuquerque, NM 87121-1962   USA 


We have several numbers available for customers, depending on the the need. Domestic and international numbers are outlined below.


DOMESTIC

Call: 800.545.6566—7 a.m. to 6 p.m. Mountain Time, Monday through Friday

Fax: 800.965.2329—anytime

Albuquerque Will Call: 505.839.3300 or visit us 8:30 a.m. to 5:00 p.m. Mountain Time, Monday through Friday. Directions to our Will Call area.


Local Fax: 505.839.3310—anytime


Jewelry Tech Team: 800.545.6566—
7 a.m. to 6 p.m. Mountain Time, Monday through Friday (ask for our Jewelry Tech Team)

Gemstones Department: 800.257.7026—
8 a.m. to 5:30 p.m. Mountain Time, Monday through Friday (ask for our Gemstones Team)

INTERNATIONAL

Toll-free from United States, Canada, Puerto Rico and U.S. Virgin Islands: 800.253.9738—7 a.m. to 6 p.m. Mountain Time, Monday through Friday

Toll-free from Mexico: 95.800.253.9738—7 a.m. to 6 p.m. Mountain Time, Monday through Friday

Email:intl@riogrande.com

Direct line from all other countries: 505.839.3011—7 a.m. to 6 p.m. Mountain Time, Monday through Friday

Fax: 505.839.3016

Mailing Address: 7500 Bluewater Rd. NW
Albuquerque, NM 87121 USA