If you have questions about a specific product, need help with technical processes, or just aren't sure which piece of equipment is best for a particular task, contact our Jewelry Tech Team. This team offers more than a century and a half of jewelry-making knowledge (we consider them our superheroes!) and is ready to help you through any process or product challenge. And, if they don't know the answer, they'll find someone who does!
You can reach them by phone by asking to speak with a member of the Jewelry Tech Team when you call us at 800.545.6566.
You can send them an email here. Choose the Product/Process Technical Support category from the drop-down menu.
You can also reach them on Live Chat: