If you have questions about a specific product, need help with technical processes, or just aren't sure which piece of equipment is best for a particular task, contact Rio's Jewelry Tech Team. This team offers more than a century and a half of jewelry-making knowledge (we consider them our superheroes!) and is ready to help you through any process or product challenge. And, if they don't know the answer, they'll find someone who does! 


For your convenience, we have provided the following options to contact our Jewelry Tech Team: 


  • Ask to speak with a member of the Jewelry Tech Team when you call us at 800.545.6566. 
  • Chat with a team member in real time by selecting Live Chat.
  • Send an email to technicalsupport@riogrande.com.