If you are not receiving order confirmation emails, please first check your email settings. If you have an active spam blocker or filter operating for your email service, please add the following address to your accepted senders list: customerwebsitesupport@riogrande.com


This is the address from which confirmation emails are sent. Adding the address to your accepted senders list will allow your inbox to accept these emails.

If the address is already in your accepted senders list, email us at info@riogrande.com and we will look into the issue and work with you to resolve it.