Before returning an item, please review our complete Return Policy.


You have several options for processing a return:

 

Free Online Returns Service

You can print out a free prepaid return label using our Free Online Returns service. Log in to your account and click on the Process Returns tab to get started. You can also call us at 1-800-545-6566 to have a free prepaid return label mailed to you. We ask that you also fill out and include the bottom portion of your invoice with the return. Please note that this service is available to domestic customers only. 

 

Returns without a Prepaid Return Label

If you prefer to return an item without a prepaid return label, send your return to the address listed below. Please also fill out and include the bottom portion of the invoice with the return. 

Returns Address:

Rio Grande 

Attention: Returns Department 

7500 Bluewater Rd. NW 

Albuquerque, NM  87121   USA 


If You Don't Have Your Invoice 

We prefer that you fill out and include the bottom portion of your invoice with any return. If you do not have your invoice, please provide your customer number, invoice number, product number(s) and the quantity being returned. We ask that you also include a return reason code, according to the following list. 

1. Wrong Item 

2. Damaged

3. Wrong Size

4. Changed Mind 

5. Defective

6. Poor Quality 

7. Don't Like Color 

8. Other 


If you have a question or would prefer to start your return with a customer service agent, call us at 800-545-6566.