My Account

Why You Need to Create a Rio Account
 Because we sell precious metal items, the U.S. Patriot Act requires that we maintain full contact information for all of our customers, including mailing a...
Mon, 14 Dec, 2015 at 11:34 AM
How to Open a Rio Grande Account
To open an account with Rio Grande, simply fill out a quick, online application to provide us with some information about you and your business. The process...
Tue, 19 Jan, 2016 at 10:40 AM
How to Set Up Online Access to Your Rio Grande Account
 If you already have a Rio Grande account, but have never placed an order on the Rio Grande website, you can set up an online account here. Once you have an...
Tue, 19 Jan, 2016 at 11:10 AM
How to Log In to Your Account
To log in to your account fill in the name and password fields on the Rio Grande home page. You also use this link to get to the log-on page.
Wed, 15 Nov, 2017 at 12:24 PM
How to Retrieve Your User Name or Password
If you forgot the user name or password to your online Rio Grande account, you can retrieve/reset it here.  
Wed, 15 Nov, 2017 at 12:37 PM
Why an Order May Show as Two Charges On Your Credit Card
 Occasionally, when your order contains custom-cut precious metal sheet and/or wire, the order will generate two charges. This is because the estimate gener...
Tue, 15 Dec, 2015 at 12:54 PM
How to Apply for a Net/30 Account
 Applying is easy. Simply fill out the Net/30 application form and submit it. We will be in touch as soon as we have processed your application.
Thu, 4 Feb, 2016 at 5:21 PM
How to Update Your Net/30 Account Information
Request to change/update account information on Net/30 accounts must be made on company letterhead to our accounting department. This security precaution en...
Sun, 13 Dec, 2015 at 4:47 PM
How to Access Copies of Your Order Invoices
 To access copies of your order invoices, first log into your account on this website, then:   1.    Click this link. 2.    Sign in to your account (if you ...
Thu, 4 Feb, 2016 at 4:37 PM
Does Rio Grande Have an Affiliate Program?
Rio Grande does not offer an affiliate program at this time. 
Tue, 19 Jan, 2016 at 2:22 PM