International Ordering

International Payment Options Available at Rio Grande
Rio Grande accepts Visa, MasterCard, Discover and American Express bank cards as well as bank wire transfers, cashier's checks and money orders. In a...
Fri, 2 Dec, 2016 at 5:25 PM
International Currencies Acceptable for Payment
 Rio accepts payment only in USD (United States dollars). Export Funds are also accepted in U.S. dollars only.
Fri, 11 Dec, 2015 at 7:16 PM
Distributors Outside the United States
Rio Grande does not have distributors; however, our Neutec® products, as well as PMC® and base metal clay products, are available through dealers in some c...
Tue, 19 Jan, 2016 at 10:53 AM
International Order Minimums and Maximums
Rio Grande does not impose minimum or maximum spend levels as a requirement for ordering.
Fri, 11 Dec, 2015 at 7:19 PM
Ordering 220V Equipment
When ordering equipment to be delivered to a location outside of the United States, please be aware of the information below before placing your order.  ...
Tue, 19 Jan, 2016 at 10:54 AM
International Backorder Policy
We cannot accept backorders for delivery to international addresses. If any item you need is out of stock, please contact us for an estimate of when the i...
Fri, 11 Dec, 2015 at 7:21 PM
How to Change or Add to International Orders
Unfortunately, once an order is placed, we cannot alter the invoice in any way. The shipment will include a commercial invoice showing a complete descript...
Tue, 19 Jan, 2016 at 11:22 AM
How to Report Damaged or Missing Items for an International Order
If you receive an order with an incorrect, missing, damaged or defective product, please contact our international customer service team. Please have the in...
Thu, 4 Feb, 2016 at 5:31 PM
How to Report a Lost International Order
If you haven’t received your order within the time frame it was expected (given by the shipping method chosen), please contact our international customer se...
Thu, 4 Feb, 2016 at 5:32 PM