Ordering & Special Orders

Payment Options Available at Rio Grande
At Rio Grande, you have several payment options. 1. Rio Grande Open Account If you are rated 1 or 2 with the Jewelers Board of Trade (JBT) or are ...
Fri, 10 Feb, 2017 at 4:52 PM
Currencies Acceptable for Payment
Rio accepts payment only in USD (United States dollars). Export Funds are also accepted in U.S. dollars only. 
Thu, 10 Dec, 2015 at 2:41 PM
How to See Pricing on Items
To view pricing and availability on most of our items, you must have an online account and be logged in. As a wholesale supplier to the jewelry industry, ...
Thu, 10 Dec, 2015 at 2:13 PM
How to Change or Cancel an Order
It is rarely possible to change or cancel an order once it is placed due to the measures we take to meet our shipping guarantees. Once submitted, orders ...
Thu, 3 Mar, 2016 at 1:56 PM
How to Place a Special Order
If you don't find exactly what you're looking for, please contact us and give us the details; we'll open a special order inquiry for you and ...
Tue, 19 Jan, 2016 at 11:19 AM
How to Buy Diamonds at Rio Grande
Rio Grande sells diamonds only to members of the jewelry trade who have been established by Rio as qualified diamond buyers. To qualify as a diamond buyer, ...
Tue, 5 Apr, 2016 at 11:06 AM
How to Order Hot Foil Stamping For Display or Packaging Products
Please visit our Impressions page for detailed information about our hot foil stamping and customization services.
Tue, 19 Jan, 2016 at 11:21 AM
How to Order Custom Marking Stamps
Please visit our Impressions page for detailed information about our hot foil stamping and customization services.
Tue, 19 Jan, 2016 at 11:21 AM
How to Order Laser Engraving Services
 We are happy that you are interested in our laser-engraving service. Unfortunately, this service is temporarily suspended while we replace our engraving eq...
Tue, 19 Jan, 2016 at 11:21 AM
How to Order Samples
Rio does not offer samples. Most of our items are pre-packaged and cannot be sent as samples; however, you can purchase any product to examine and handle, t...
Tue, 19 Jan, 2016 at 11:21 AM