Contact & Communication Information

How Rio Grande Protects Your Private Information
When you place an order online, you may choose to pay with any credit card you have recently used with us. Rio Grande’s systems are protected by a software ...
Tue, 19 Jan, 2016 at 10:20 AM
How to Contact Rio Grande
Your feedback is invaluable to helping us improve our service and our product lines. In addition, there are many reasons why you may need or wish to conta...
Thu, 25 Aug, 2016 at 9:23 AM
How to Chat Live with a Rio Grande Customer Service Agent
To start a chat with one of our service agents, look for the 'Live Help' button during our Live Chat hours, from 7 a.m. to 6 p.m. Mountain Time, M...
Thu, 25 Aug, 2016 at 9:25 AM
How to Get Help with a Jewelry Process or Technique
If you have questions about a specific product, need help with technical processes, or just aren't sure which piece of equipment is best for a particula...
Tue, 19 Jan, 2016 at 10:27 AM
How to Remove Your Name from Rio Grande Mailing Lists
To remove your name from one or more of our mailing lists, email us at info@riogrande.com and request to be removed from one or more mailings. You can also ...
Fri, 5 Feb, 2016 at 1:42 AM
How to Receive Order Confirmation Emails
If you are not receiving order confirmation emails, please first check your email settings. If you have an active spam blocker or filter operating for your ...
Fri, 5 Feb, 2016 at 1:44 AM