Our Commitments to Our Customers 0

Hours and Contact 2

• Normal Hours of Operation
• How to Contact Us

Contact & Communication Information 1

• How to Get Help with a Jewelry Process or Technique

Gift Certificates 0

Use of Copyrighted Materials 0

Catalog Requests 1

• We Heard You! We're Discontinuing Our Print Catalogs

My Account 1

• How to Update Your Net/30 Account Information

Ordering & Special Orders 0

Pricing 2

• How to Get Wholesale Prices
• Understanding Price Estimates Displayed On Your Order

Financing 1

• Short-Term 0% Financing

Shipping 6

• How to Track/Check the Status of Your Order
• Domestic Shipping Methods
• International Shipping Methods
• International Shipping Documentation
• International Shipping Restrictions

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Precious Metals and Milled Materials 1

• How Precious Metals and Milled Materials Are Priced

Precious Metals Recycling Service 0

Returns 2

• Returns Policy - Domestic Customers
• Returns Policy - International Customers

Repairs & Reconditioning 1

• Repairs and Reconditioning

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• Rio for Schools Benefits

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Orders and Payment 5

• Sales Tax FAQ
• Payment Options
• Sales Tax in the United States
• How to Apply for a Net/30 Account
• Reporting of Sales Tax on Internet Purchases

Safety and Compliance 3

• Rio Grande Privacy Statement
• Proposition 65 Protections
• Guide to Gold Regulations

Our Site 3

• Compatible Browsers with riogrande.com
• How to Reset Your Password
• How to Retrieve Your User Name or Password

International Ordering 0

International Shipping 0

International Shipping Documentation 0

International Returns 0