Our Commitments to Our Customers 4

• Our Guarantee
• Our Commitment to Sustainability
• Rio Grande Privacy Statement
• Proposition 65 Protections

Rio Grande Schedules of Operation 2

• Normal Hours of Operation
• U.S. Federal Holiday Schedule

Contact & Communication Information 6

• How Rio Grande Protects Your Private Information
• How to Contact Rio Grande
• How to Chat Live with a Rio Grande Customer Service Agent
• How to Get Help with a Jewelry Process or Technique
• How to Remove Your Name from Rio Grande Mailing Lists

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Gift Certificates 1

• How to Purchase Gift Certificates

Use of Copyrighted Materials 1

• How to Request Permission to Use Rio Grande Copyrighted Images and Information

Catalog Requests 1

• How to Request a Catalog from Rio Grande

My Account 11

• Why You Need to Create a Rio Account
• How to Open a Rio Grande Account
• How to Set Up Online Access to Your Rio Grande Account
• How to Log In to Your Account
• How to Retrieve Your User Name or Password

See all 11 articles

Ordering & Special Orders 12

• Payment Options Available at Rio Grande
• Currencies Acceptable for Payment
• How to See Pricing on Items
• How to Change or Cancel an Order
• How to Place a Special Order

See all 12 articles

Pricing 6

• How Pricing Is Set and Displayed
• How to Ensure Your Best Price
• How to Access Market Price for Precious Metals
• How to Get Wholesale Prices
• How to Take Advantage of Promotions & Special Pricing

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Financing 1

• Short-Term 0% Financing

Shipping 8

• How to Ensure Your Order Ships Same Day
• Domestic Shipping Options
• Shipping Discounts
• How to Track/Check the Status of Your Order
• How Shipping is Affected by Holidays

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Precious Metals and Milled Materials 8

• How Precious Metals and Milled Materials Are Priced
• How Cut-to-Order Precious Metal and Milled Materials Are Priced
• How Backorders on Precious Metal and Milled Materials Are Priced
• Understanding Price Estimates Displayed On Your Order
• How Minimum Order Amounts Are Placed on Precious Metal and Milled Materials

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Precious Metals Recycling Service 1

• How to Submit Precious Metal Scrap for a Rio Account Credit, Check or Bank Transfer

Returns 4

• Returns Policy - Domestic Customers
• How Returned Precious Metal and Milled Materials Are Credited
• How to Process Your Return
• Return of Lab Created Diamonds

Repairs & Reconditioning 3

• How to Return a Tool or Piece of Equipment to Be Repaired
• How to Return Your Flex Shaft Handpiece For Repair
• How to Order Reconditioning Services for Pliers & Cutters

Proper Disposal of Chemical Products 1

• How to Properly Dispose of Chemical Products

Website Not Working Correctly? 2

• How to Resolve Issues with Our Website
• Clearing Your Browser Cache and Cookies

Rio Grande Will-Call 1

• How to Visit Rio Grande In Person

Website - General 1

• Compatible Browsers with riogrande.com

Rio Grande's Website 2

• Not Receiving Email from Rio's Website?
• Steps to Reset Password

Rio for Schools 1

• Rio for Schools Benefits

International Ordering 9

• International Payment Options Available at Rio Grande
• International Currencies Acceptable for Payment
• Distributors Outside the United States
• International Order Minimums and Maximums
• Ordering 220V Equipment

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International Shipping 8

• How to Calculate International Shipping Costs
• International Shipping Options
• Additional Shipping Costs
• How to Track International Orders
• Do we ship to APO/FPO destinations?

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International Shipping Documentation 7

• How to Ensure you Have the Appropriate Shipping Documents for Customs
• How to Acquire CAFTA Documentation
• How to Acquire NAFTA Documentation
• How to Acquire Documentation for Orders Shipping to Israel
• How to Acquire Documentation for Orders Shipping to Mexico

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International Returns 1

• Returns Policy - International Customers