help.riogrande.com
Welcome
Login
Toggle navigation
How may we help you?
Enter your search term here...
Search
Solutions Home
(current)
Shop riogrande.com
< >
Knowledge base
Rio Grande Help
Our Commitments to Our Customers
4
Our Guarantee
Our Commitment to the Environment
Rio Grande Privacy Statement
Proposition 65 Protections
Rio Grande Schedules of Operation
2
Normal Hours of Operation
U.S. Federal Holiday Schedule
Contact & Communication Information
7
How Rio Grande Protects Your Private Information
How to Contact Rio Grande
How to Chat Live with a Rio Grande Customer Service Agent
How to Get Help with a Jewelry Process or Technique
How to Remove Your Name from Rio Grande Mailing Lists
See all 7 articles
Gift Certificates
1
How to Purchase Gift Certificates
Use of Copyrighted Materials
1
How to Request Permission to Use Rio Grande Copyrighted Images and Information
Catalog Requests
1
We Heard You! We're Discontinuing Our Print Catalogs
My Account
11
Why You Need to Create a Rio Account
How to Open a Rio Grande Account
How to Set Up Online Access to Your Rio Grande Account
How to Log In to Your Account
How to Retrieve Your User Name or Password
See all 11 articles
Ordering & Special Orders
12
Payment Options Available at Rio Grande
Currencies Acceptable for Payment
How to See Pricing on Items
How to Change or Cancel an Order
How to Place a Special Order
See all 12 articles
Pricing
6
How Pricing Is Set and Displayed
How to Ensure Your Best Price
How to Access Market Price for Precious Metals
How to Get Wholesale Prices
How to Take Advantage of Promotions & Special Pricing
See all 6 articles
Financing
1
Short-Term 0% Financing
Shipping
9
How to Ensure Your Order Ships Same Day
Domestic Shipping Options
Shipping Discounts
How to Track/Check the Status of Your Order
How Shipping is Affected by Holidays
See all 9 articles
Precious Metals and Milled Materials
8
How Precious Metals and Milled Materials Are Priced
How Cut-to-Order Precious Metal and Milled Materials Are Priced
How Backorders on Precious Metal and Milled Materials Are Priced
Understanding Price Estimates Displayed On Your Order
How Minimum Order Amounts Are Placed on Precious Metal and Milled Materials
See all 8 articles
Precious Metals Recycling Service
1
How to Submit Precious Metal Scrap for a Rio Account Credit, Check or Bank Transfer
Returns
4
Returns Policy - Domestic Customers
How Returned Precious Metal and Milled Materials Are Credited
How to Process Your Return
Return of Lab Created Diamonds
Repairs & Reconditioning
3
How to Return a Tool or Piece of Equipment to Be Repaired
How to Return Your Flex Shaft Handpiece For Repair
How to Order Reconditioning Services for Pliers & Cutters
Proper Disposal of Chemical Products
1
How to Properly Dispose of Chemical Products
Website Not Working Correctly?
2
How to Resolve Issues with Our Website
Clearing Your Browser Cache and Cookies
Rio Grande Will-Call
0
Website - General
1
Compatible Browsers with riogrande.com
Rio Grande's Website
3
Not Receiving Email from Rio's Website?
Steps to Reset Password
Rio On Demand
Rio for Schools
1
Rio for Schools Benefits
Sales Tax Information
1
Sales Tax FAQ
International
International Ordering
9
International Payment Options Available at Rio Grande
International Currencies Acceptable for Payment
Distributors Outside the United States
International Order Minimums and Maximums
Ordering 220V Equipment
See all 9 articles
International Shipping
8
How to Calculate International Shipping Costs
International Shipping Options
Additional Shipping Costs
How to Track International Orders
Do we ship to APO/FPO destinations?
See all 8 articles
International Shipping Documentation
7
How to Ensure you Have the Appropriate Shipping Documents for Customs
How to Acquire CAFTA Documentation
How to Acquire NAFTA Documentation
How to Acquire Documentation for Orders Shipping to Israel
How to Acquire Documentation for Orders Shipping to Mexico
See all 7 articles
International Returns
1
Returns Policy - International Customers