Email:
- info@riogrande.com
- Our customer service teams will respond to email messages within 48 to 72 hours.
Live Chat with a Customer Service Agent:
- click "Live Help" button located by search bar on https://www.riogrande.com/
Mailing Address:
Rio Grande
7500 Bluewater Rd. NW
Albuquerque, NM 87121-1962
DOMESTIC CONTACT INFORMATION
Call:
- 800.545.6566
- 8 a.m. to 5 p.m. Mountain Time, Monday through Friday
Fax:
- 800.965.2329
Local Fax:
- 505.839.3310
Jewelry Tech Team:
- 800.545.6566
- 8 a.m. to 5 p.m. Mountain Time, Monday through Friday (ask for our Jewelry Tech Team)
Gemstones Department:
- 800.257.7026
- 8 a.m. to 5 p.m. Mountain Time, Monday through Friday (ask for our Gemstones Team)
INTERNATIONAL CONTACT INFORMATION
Toll-free from United States, Canada, Puerto Rico and U.S. Virgin Islands:
- 800.253.9738
- 8 a.m. to 5 p.m. Mountain Time, Monday through Friday
Toll-free from Mexico:
- 95.800.253.9738
- 8 a.m. to 5 p.m. Mountain Time, Monday through Friday
Email:
Direct line from all other countries:
- 505.839.3011
- 8 a.m. to 5 p.m. Mountain Time, Monday through Friday
Fax:
- 505.839.3016
Mailing Address:
7500 Bluewater Rd. NW
Albuquerque, NM 87121-1962
USA