Email:

  • info@riogrande.com
  • Our customer service teams will respond to email messages within 48 to 72 hours.


Live Chat with a Customer Service Agent:


Mailing Address:

Rio Grande

7500 Bluewater Rd. NW

Albuquerque, NM 87121-1962 


DOMESTIC CONTACT INFORMATION

Call: 

  • 800.545.6566 
  • 8 a.m. to 5 p.m. Mountain Time, Monday through Friday


Fax:

  • 800.965.2329


Local Fax: 

  • 505.839.3310 


Jewelry Tech Team:

  • 800.545.6566 
  • 8 a.m. to 5 p.m. Mountain Time, Monday through Friday (ask for our Jewelry Tech Team)


Gemstones Department: 

  • 800.257.7026
  • 8 a.m. to 5 p.m. Mountain Time, Monday through Friday (ask for our Gemstones Team)

INTERNATIONAL CONTACT INFORMATION


Toll-free from United States, Canada, Puerto Rico and U.S. Virgin Islands

  • 800.253.9738 
  • 8 a.m. to 5 p.m. Mountain Time, Monday through Friday


Toll-free from Mexico: 

  • 95.800.253.9738
  • 8 a.m. to 5 p.m. Mountain Time, Monday through Friday


Email:


Direct line from all other countries: 

  • 505.839.3011
  • 8 a.m. to 5 p.m. Mountain Time, Monday through Friday


Fax: 

  • 505.839.3016


Mailing Address: 

7500 Bluewater Rd. NW
Albuquerque, NM 87121-1962 

USA