Domestic Contact Information 


Our customer service teams will respond to email messages within 48–72 hours, 8am–5pm, MST, M–F.


  • Live Chat with a Customer Service Agent: Click "Live Help" button located by the search bar on our home pageLive Chat hours are 8am–5pm, MST, M–F.


  • Call: 800-545-6566, 8am–5pm, MST, M–F


  • Fax: 800-965-2329
  • Local Fax: 505-839-3310 
  • Jewelry Tech Team: 800-545-6566 (ask for the Jewelry Tech Team)

8am–5pm, MST, M–F


  • Gemstones Department: 800-257-7026 (ask for our Gemstones Team)

8am–5pm, MST, M–F


International Contact Information



  • Toll-free from United States, Canada, Puerto Rico and U.S. Virgin Islands800-253-9738 

8am–5pm, MST, M–F


  • Toll-free from Mexico: 95-800-253-9738

8am–5pm, MST, M–F


  • Direct line from all other countries: 505-839-3011

8am–5pm, MST, M–F


  • Fax: 505-839-3016


  • Mailing Address: 

7500 Bluewater Rd. NW
 Albuquerque, NM 87121-1962