Domestic Contact Information
- Email: info@riogrande.com
Our customer service teams will respond to email messages within 48–72 hours, 8am–5pm, MST, M–F.
- Live Chat with a Customer Service Agent: Click "Live Help" button located by the search bar on our home page. Live Chat hours are 8am–5pm, MST, M–F.
- Call: 800-545-6566, 8am–5pm, MST, M–F
- Fax: 800-965-2329
- Local Fax: 505-839-3310
- Jewelry Tech Team: 800-545-6566 (ask for the Jewelry Tech Team)
8am–5pm, MST, M–F
- Gemstones Department: 800-257-7026 (ask for our Gemstones Team)
8am–5pm, MST, M–F
International Contact Information
- Email: intl@riogrande.com
- Toll-free from United States, Canada, Puerto Rico and U.S. Virgin Islands: 800-253-9738
8am–5pm, MST, M–F
- Toll-free from Mexico: 95-800-253-9738
8am–5pm, MST, M–F
- Direct line from all other countries: 505-839-3011
8am–5pm, MST, M–F
- Fax: 505-839-3016
- Mailing Address:
7500 Bluewater Rd. NW
Albuquerque, NM 87121-1962
USA