We know how disappointing it is to receive a package late when you've paid for an expedited delivery. Please be aware that when delays are caused by severe weather conditions or other unavoidable impediments, we cannot reimburse or refund shipping. The UPS service guarantee does not apply when transportation networks are disrupted to events beyond the control of UPS. 

To request a shipping refund for delays not caused by such events, please contact us at info@riogrande.com