In the area? Come and visit us at Rio Grande shop our catalogs, chat with our sales agents about a purchase and pick-up the products that help your business grow! (It’s also a great opportunity to bring us your precious metal scrap.)

Our warehouse is 180,000 sq. ft., solar powered and staffed with knowledgeable, talented jewelry industry experts! (Our jewelry tech team alone has over 200 years of expertise in a variety of classic and modern jewelry techniques and is always pleased to help you with a purchase and answer your questions.)

For New Mexico customers, Rio Grande will-call orders can be placed online, over the phone (800-545-6566) or in-person.  

We are located at 7500 Bluewater Rd NW, Albuquerque, NM 87121. Will-call hours are Monday–Friday, 8:30am–5:00pm MST.

The benefits to purchasing and picking-up products at Rio Grande include:


  • Orders placed online before 2:30pm can be retrieved within 2 hours. Orders placed after 2:30pm can be retrieved after 10:30am the following business day.
  • Orders can be placed on-site and filled—typically within 15 minutes— in a first-come, first-served basis.
  • No minimum orders. No shipping fees.


  • Ability to demo our large equipment with a member of our Jewelry Tech Team. (Have you been eyeing a Rolling Mill, Neutec Casting machine or Cab King? Call 1-800-545-6566 or e-mail our Tech Team at at least 1 day in advance and we’ll make arrangements for a skilled technical agent to have the unit set-up and ready to demo when you arrive.)


  • Ability to tour the facility. (Please call at least 1 day in advance to schedule a tour date and time that is convenient, 1-505-839-3000 or 1-800-545-6566 We cannot guarantee a tour if requested day-of arrival.)


  • Ability to drop off your precious scrap metal. (Please note: It takes approximately two business days for us to assay the metal to credit your account or write a check. If you are placing an on-site order while dropping off precious scrap metal, please let our agents know and we will work hard to get you same-day credit for your order. Visit our precious metal recycling service page for details about preparation of your scrap metal and guidelines about what we accept. If you have any questions please don’t hesitate to call, 1-800-545-6566.

We are always excited to meet our customers! If you need further directions or any other assistance, please contact us via email at or call 1-800-545-6566, Monday–Friday, 7:00am–6:00pm MST.