Thank you for visiting Rio Grande. Your privacy is of the utmost importance to us. The information below is designed to inform you of what information we collect, why we collect that information, and how we use it. We share your personal information with third parties only in the ways that are described below and will never sell your personal information.
Browsing our Website
In general, you can browse riogrande.com without revealing any personal information about yourself. Some product lines, however, require you to have an account with Rio Grande in order to view pricing. In all cases, placing an order requires you to disclose personally identifiable information so that we may properly process and ship your order.
Personally Identifiable Information
Personally identifiable information includes:
• your name
• shipping and billing addresses
• telephone number
• email address
• credit card and/or banking information
This information is used to:
• process and ship your order
• collect payment for your order
• communicate with you regarding your order
• contact you with marketing offers and information
• comply with applicable provisions of the Patriot Act and other federal laws.
Rio Grande does not share this information with third-parties except as it may be required to process your order, to deliver marketing materials or to comply with governmental regulations. We may contract with third-party companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call these third parties our Service Providers. We provide our Service Providers with the information needed for them to perform these services on our behalf. We also ask our Service Providers to confirm that their privacy practices are consistent with ours. Please contact these third-party companies (e.g., PayPal) directly for more information about their specific privacy policies. This information is never sold to third-parties.
Non-Personally Identifiable Information
Non-personally identifiable information includes:
• the IP address of your computer
• the type of computer or device you are using, etc.
This information allows us to deliver a positive user experience to you when shopping on our site as well as to detect and prevent fraud. Note that the non-personally identification is not linked to any personally identifiable information you submit on our site.
We use session ID cookies and persistent cookies. A session ID cookie enables the shopping cart experience and expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time or until is deleted by you.
Opting-Out, Disclosure & Deletion
Opting Out—You may opt-out from receiving marketing material from Rio Grande. To do so, you simply un-subscribe via the link provided in any email you receive from Rio Grande or by contacting us at 1-800-545-6566 and asking an agent to remove you from our mailing lists. Opting out of receiving marketing materials will not affect our communications with you regarding your orders with us and also does not affect our use of your non-personally identifiable information.
Disclosure of Information—You may request, at any time, to see a complete accounting of the personally identifiable information we have collected in order to provide our best service. Simply log into your "My Account" page, scroll to the lower part of the page, click on the "File a Request" button and follow the instructions. We will respond to your request within 5 business days.
Deletion of Information—You may request, at any time, that we delete and cease collecting your personally identifiable information. Note: This will not include information that is necessary to do business with you or is required by law but will prevent our keeping any other information. To request the deletion of such information, simply log into your "My Account" page, scroll to the lower part of the page, click on the "File a Request" button and follow the instructions. We will respond to your request within 5 business days.
Rio Grande has physical and electronic procedures in place to keep all information collected on our website safe and secure.
Rio Grande will disclose your personal information only when required or compelled to do so in accordance with the law.