Rio Grande will only accept complete packages as returns. Please include:
- All lab-created diamonds originally sold in the package. Partial packages will not be accepted and will be returned to the sender.
- All packaging and documents originally sold in the package, including the grading report. Packages missing the grading report will not be processed and will be returned to the sender.
All returned lab-created diamonds are tested to ensure that they are authentic lab-created diamonds.
Otherwise, follow Rio Grande's processes for returning merchandise. Visit our Returns online page for detailed information.