1. I was charged sales tax on my order. What should I do?
States may collect sales tax from internet sales even though the seller does not have a physical presence in that state. In most states, you can apply for a tax-exempt certificate through your state’s website. Once you have obtained a valid certificate, please submit it to Rio Grande to lower or eliminate sales tax on your future orders (see #3 below).
If you would like to learn more about how this impacts you and your business, please visit:
2. May I contact Rio Grande for tax advice on this?
Since tax situations vary widely by state, your best resources are your state tax department and local tax professionals for questions related to tax-exempt status, state-specific processes for obtaining a tax-exempt certificate, use taxes, or any other tax-related questions.
3. How do I submit my valid tax-exempt certificate to Rio Grande?
You can provide your valid tax-exempt certificate to Rio Grande via fax at 206-267-4967 or attach it as a pdf and email it to our billing department at firstname.lastname@example.org. We are happy to assist you with submitting your certificate; if you have any questions, please call our billing department at 844-246-3712.
Once you have submitted your current tax-exempt certificate, Rio Grande will apply the most advantageous tax rates to your future purchases, which may include lower or no sales tax.
Please note: Although a tax-exempt certificate contains similar information to your business license, a business license is not a tax-exempt certificate.
4. I ship my orders to multiple states. How is the sales tax calculated for my purchases?
Sales tax is determined based on the state the order is being shipped to and the state’s sales tax rate. If you have locations in multiple states, we will need a valid tax-exempt certificate on file for each state to which we ship your purchases. Having a tax-exempt certificate on file with Rio Grande will lower or eliminate sales tax on your orders. Any product(s) that we ship to a state for which Rio Grande does not have a valid tax-exempt certificate on file for you will have sales tax collected.
5. I was charged sales tax on a previous order and have submitted my tax-exempt certificate to Rio Grande. Can I get reimbursed for the sales tax?
Yes, if we receive your tax-exempt certificate within 10 business days and if it is dated before the transaction date.
6. I feel the sales tax on my invoice is incorrect. What should I do?
We are happy to address any concerns you have, please contact our billing department at 844-246-3712 or email email@example.com.
7. Which states require Rio Grande to collect sales tax, and when will Rio Grande begin collecting tax in my state?
April 1, 2019:
North Carolina (NC)
North Dakota (ND)
New Jersey (NJ)
New York (NY)
Rhode Island (RI)
South Dakota (SD)
West Virginia (WV)
April 12, 2019:
District of Columbia (DC)
South Carolina (SC)
July 1, 2019:
October 1, 2019: