Rio Grande accepts payment only in USD (United States dollars), including export funds.


Rio Grande Open Account

If you are rated 1 or 2 with the Jewelers Board of Trade (JBT) or are rated low-risk with any of our credit reporting agencies, we can open an account for you upon receipt of your signed credit application (this can be faxed). Download an application here. (COFS Pre-Approved Net30 Open Account application (7-29-19).indd (riogrande.com)

If you are not rated as described above, give us a call at 800-545-6566 and ask for our Credit Policy Information and Application form. Allow approximately 2 weeks for processing. Some restrictions may apply. 

 

Credit and Debit Cards

We accept MasterCard, VISA, Discover and American Express. Customer/cardholder address and related information are verified with your issuing bank before your order is shipped. Some restrictions may apply.

 

As part of our credit/debit card security process and to maintain our PCI security standards compliance, Rio Grande verifies the credit or debit card number used. This is done through a one-time pre-authorization of $1 to your account. The pre-authorization is normally removed by your bank within 2–3 business days. It is not a charge, though it may temporarily reduce your available credit by $1. If you have any questions or concerns about the validity of a Rio Grande charge you see on your account, please call us at 800-396-9895.

 

PayPal

Rio Grande offers PayPal Express Checkout for orders placed online that do not contain backordered items. (If your order includes backordered items, the PayPal option is not shown at checkout.)

If, due to metal market price fluctuations or shipping recalculation, your order total is either 15% or $75 greater than the amount processed by PayPal, a Rio Grande accounting agent will contact you. 

 

Prepaid Orders
 Certified funds such as money orders or cashier's checks are recommended for prepaid orders. To expedite service, please use a bank wire transfer. Please allow for price fluctuations and include shipping costs.

 If the quoted shipping cost is more than the actual cost, we will credit your account or issue a refund, whichever you prefer. If you send a check with your order, the check must include your name, address and daytime phone number. This information will be verified with your bank.  Some restrictions may apply.


Short-Term 0% Financing
Short-Term 0% Financing is available for approved customers who want an installment option to purchase capital tools or equipment. You can find out more information about our Short-Term 0% Financing program here. O,r call us at 800-545-6566 for information, approval guidelines and an initial quote.  

 

Lease-to-Own

We work with ACG Equipment Finance to offer lease-to-own options on capital equipment purchases. You can find out more about lease-to-own options here.

 

Gift Certificates 

As a wholesale supplier, Rio Grande does not offer traditional gift certificates. We do offer gift credits, which can be applied to the account of a current Rio Grande customer. Gift credits are available in whole-dollar amounts between $25 and $250. To purchase a gift credit please click here, or call us at 1-800-545-6566. We are available to assist you Monday–Friday, 8am–5pm (MST).

 

Promo Codes

Rio Grande does not post promotion codes on third-party websites. If you have a code from such a site, we apologize that it is not a valid promotion. Unfortunately, anyone can post a promo code on the many websites offering these codes without our knowledge or consent.