There are no minimum or maximum spend levels for international orders. The receiver/customer is responsible for customs duties and taxes on all international orders.


We ship to APO/FPO addresses via the U.S. Postal Service.


Carriers and Services 

 Orders are shipped on business days, Monday–Friday. Orders placed after the cut off time will be shipped the next business day. Business days are non-holidays Monday–Friday. 


Transit time does not include the day an order is placed, holidays, Saturdays or Sundays. Delivery time shown is from our facility to your local customs office. Time is approximate and may vary.


Method of Shipping

Carrier

Service Level

Business Days (Customs could affect delivery)

Trackable

Notes

 

UPS

Express Saver

Canada-Major Cities

3–5 days

yes

 

Express Saver

Rural Canada

3–5 days

yes

 

Worldwide Saver

All Other Countries

3–5 days

yes

 

Standard

Canada Only

7–10 days

yes

Customer required to process the customs clearance or broker functions

 

FedEx

Priority

Canada-Major Cities

3–5 days

yes

 

Priority

Rural Canada

3–5 days

yes

 

Priority

All Other Countries

3–6 days

yes

 

Economy

All Countries

7–10 days

yes

 

 

DHL

Express

Canada-Major Cities

3–5 days

yes

 

Express

Rural Canada

3–5 days

yes

 

Express

All Other Countries

3–6 days

yes

 

 

International US Postal Service

 

Note: The U.S. Domestic Postal Service is not available as a shipping method to Mexico.

Express

All Countries

7–10 days

yes

 

Priority

All Countries

2–5 weeks

yes

 

International Small Pack: UPS/Postal Service with customs clearance & final delivery by the Postal Service

Some Countries*
full list

3–6 weeks

Some Countries*
full list

Orders under $300.00 and under 3 pounds. Times vary per country.
 This service is not available for display and packaging items.

 

 Please note: Some smaller items under $300 and under 3 pounds might not qualify for small pack.

 

 

Freight Forwarder

 

Door to Door

7–10 days

yes

 

 

Door to Airport

5–8 days

yes

Customer required to process the customs clearance or broker functions

 

Freight Forwarder-Ocean

 

Door to Port ONLY

5+ weeks

yes

Customer required to process the customs clearance or broker functions

 

Trucking

 

To Canada ONLY

5–7 days

yes

Customer required to process the customs clearance or broker functions

 


 

International Small Pack Countries (Tracking available after 2–3 weeks)

Australia

Israel

Belgium

Italy

Brazil

Latvia

Canada

Lithuania

Croatia

Luxembourg

Denmark

Malaysia

Estonia

Malta

Finland

Netherlands

France

New Zealand

Germany

Portugal

Gibraltar

Singapore

Great Britain

Spain

Hungary

Sweden

Ireland

Switzerland

 


Freight Forwarding

If you use your own freight forwarding service, please be aware of the following:

  • Additional costs may apply.
  • Rio Grande is not responsible for any damages or loss after the shipment has been accepted. Your forwarder should reject the shipment if it appears damaged or incomplete.
  • You can have your forwarder pick up your shipment on our premises; Rio Grande’s responsibilities end at that time.
  • We will provide a commercial invoice, which includes:
    1. Description of item
    2. Piece count
    3. Cost
    4. Country of origin
    5. U.S. export tariff number
    6. If there is any additional paperwork that you need, please contact us to request that the documents you need be included with your order.