Troubleshooting Tools

Need help with a tool or piece of equipment? We can help you troubleshoot the problem and determine whether it needs to be sent in for a repair. If a repair is needed, we’ll help you start the process. Reach out at 1-800-545-6566 (domestic), at 505-839-3011  (international) or info@riogrande.com.

Allow 3–6 weeks after we have received the item for evaluation and repair.

 

Warranties and Repairs

Most of our tools and equipment include a 1-year warranty. If the warranty is current, the item will be repaired and shipped back to you at no cost. Your original invoice number for each item returned is required for proof of warranty.


For items out of warranty, our labor charge is $80/per hour, plus parts and shipping costs.

To return an item for evaluation or repair, package it securely in a sturdy box. Be sure to include your name, customer number, address, contact information, and invoice number (if your item is under warranty). Send it prepaid and insured to:


Rio Grande

Attention: Repair Department

7500 Bluewater Rd. N.W. 

Albuquerque, New Mexico 87121


Foredom Handpiece Repair

Rio Grande offers repair services for Foredom flex shaft handpieces for a small service charge plus shipping costs.


Please pack your hand piece in a sturdy carton. Be sure to include your name, customer number, address, and contact information. Send it prepaid and insured to:

Rio Grande
Attn: Handpiece Repair Service
7500 Bluewater Rd. N.W.
Albuquerque, New Mexico 87121

 

Swanstrom Plier and Cutter Reconditioning

Swanstrom provides reconditioning services for their pliers and cutters, for $21.00 per tool or $19.00 per tool for three or more tools, plus shipping.


This service includes:

• Sharpening of cutting edges
• Conditioning of plier tips
• Aligning and tightening joints
• Checking handle spacing
• Spring replacement
• Cleaning, lubrication and demagnetizing
• Final polishing


Please pack your tools in a sturdy carton. Be sure to include your name, customer number, address, and contact information. Send it prepaid and insured to:

Rio Grande
Attn: Reconditioning Service
7500 Bluewater Rd. N.W.
Albuquerque, New Mexico 87121