Shipping

How to Track/Check the Status of Your Order
You can check the status of your order(s) by clicking on "My Account" at the top of every page. On your account page choose "My Orders....
Mon, 26 Apr, 2021 at 5:12 PM
Domestic Shipping Methods
Rio Grande ships orders Monday–Friday. Due to high order volume, your order may not ship same day. Most UPS overnight and UPS two-day orders ship same day i...
Fri, 18 Jun, 2021 at 3:13 PM
International Shipping Methods
There are no minimum or maximum spend levels for international orders. The receiver/customer is responsible for customs duties and taxes on all internationa...
Mon, 9 Aug, 2021 at 3:08 PM
International Shipping Documentation
Customs Clearance Documentation  Rio Grande provides a commercial invoice that includes the following information: Country of origin Tariff codes Item(...
Thu, 6 May, 2021 at 4:24 PM
International Shipping Restrictions
Country Restrictions Unfortunately, Rio Grande is unable to do business with certain countries due to consistent difficulties in insuring shipments to thos...
Thu, 6 May, 2021 at 4:25 PM
Same-Day Shipping
Rio Grande ships orders Monday–Friday. Due to high order volume, your order may not ship same day. Most UPS overnight and UPS two-day orders ship same da...
Wed, 21 Jul, 2021 at 1:45 PM