How to Ensure Your Order Ships Same Day
Rio Grande ships orders Monday—Friday and we make every effort to ship orders the same day they are placed (excluding Economy mail, which ships within 2 ...
Thu, 8 Oct, 2020 at 3:37 PM
Domestic Shipping Options
Notes: 1. Orders are shipped on business days, Monday—Friday. Orders placed after the cut off time will be shipped the next business day. Business...
Thu, 8 Feb, 2018 at 5:30 PM
Shipping Discounts
As part of our effort to enhance our customer service, Rio is proud to offer flat-rate shipping for orders less than 5 pounds for our US customers, some...
Wed, 20 Dec, 2017 at 2:39 PM
How to Track/Check the Status of Your Order
By clicking on the 'My Account' at the top of the website, you can check the status of your order(s). From there, select 'o...
Fri, 16 Sep, 2016 at 6:39 PM
How Shipping is Affected by Holidays
Several carriers Rio Grande works with do not pick up or deliver packages on U.S. federal holidays. Orders placed the day before a federal holid...
Fri, 16 Sep, 2016 at 6:35 PM
How Hazardous Materials Affect Shipping
We ship all hazardous items via United Parcel Service (UPS). Additional fees to handle hazardous chemicals may increase shipping costs by up to $30.00 (grou...
Mon, 5 Jun, 2017 at 11:46 AM
How to Request A Refund for Late Packages
We know how disappointing it is to receive a package late when you've paid for an expedited delivery. Please be aware that when delays are caused by...
Fri, 16 Sep, 2016 at 6:29 PM
International Shipping
Please see the 'International Shipping' related articles to the right.
Wed, 14 Mar, 2018 at 6:15 PM
Free Domestic Shipping on Select Products
Please Note: Order a single eligible item or several eligible items to get free shipping to domestic addresses, including Puerto Rico, Hawaii and Alaska....
Thu, 13 Jun, 2019 at 5:00 PM