International Ordering
Rio Grande accepts Visa, MasterCard, Discover and American Express bank cards as well as bank wire transfers, cashier's checks and money orders. In ad...
Thu, 16 Jul, 2020 at 4:25 PM
Rio accepts payment only in USD (United States dollars). Export Funds are also accepted in U.S. dollars only.
Fri, 11 Dec, 2015 at 7:16 PM
Rio Grande does not have distributors; however, our Neutec® products, as well as PMC® and base metal clay
products, are available through dealers in some c...
Tue, 19 Jan, 2016 at 10:53 AM
Rio
Grande does not impose minimum or maximum spend levels as a requirement for ordering.
Fri, 11 Dec, 2015 at 7:19 PM
When ordering equipment to be delivered to a location outside of the United States, please be aware of the information below before placing your order.
...
Tue, 19 Jan, 2016 at 10:54 AM
We cannot accept backorders for delivery to international
addresses. If any item you need is out of stock, please contact us for
an estimate of when the i...
Fri, 11 Dec, 2015 at 7:21 PM
Unfortunately, once an order is placed, we cannot alter the
invoice in any way. The shipment will include a commercial invoice showing a complete
descript...
Tue, 19 Jan, 2016 at 11:22 AM
If you receive an order with an incorrect, missing, damaged or defective product, please contact our international customer service team. Please have the in...
Thu, 4 Feb, 2016 at 5:31 PM
If you haven’t received your order within the time frame it was expected (given by the shipping method chosen), please contact our international customer se...
Thu, 4 Feb, 2016 at 5:32 PM