Rio Grande accepts Visa, MasterCard, Discover and American Express bank cards as well as bank wire transfers, cashier's checks and money orders. In ad...

 Rio accepts payment only in USD (United States dollars). Export Funds are also accepted in U.S. dollars only.

Rio Grande does not have distributors; however, our Neutec® products, as well as PMC® and base metal clay products, are available through dealers in some c...

Rio Grande does not impose minimum or maximum spend levels as a requirement for ordering.

When ordering equipment to be delivered to a location outside of the United States, please be aware of the information below before placing your order.  ...

We cannot accept backorders for delivery to international addresses. If any item you need is out of stock, please contact us for an estimate of when the i...

Unfortunately, once an order is placed, we cannot alter the invoice in any way. The shipment will include a commercial invoice showing a complete descript...

If you receive an order with an incorrect, missing, damaged or defective product, please contact our international customer service team. Please have the in...

If you haven’t received your order within the time frame it was expected (given by the shipping method chosen), please contact our international customer se...